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In addition to the day to day stuff here at Ryland, the beginning of 2022 has seen a marked interest in moving to VoIP. 

This interest comes from the pending changes due to happen to the UK’s Telephone Network.  The traditional telephone network, known as PSTN (Public Switched Telephone Network) will be replaced with the newer technology known as VoIP (Voice over Internet Protocol.) The move will be gradual, allowing for customers to migrate from PSTN to VoIP services within a few years.

We have been engaging with our customer base letting them know why changes are necessary and what the timeline is with regards to the withdrawal of PSTN landlines.

For most, this will be a straightforward procedure, however, this process may pose the question, “is our telecoms equipment fit for purpose?” “Is it time for an upgrade?”.

We have taken steps to ensure our customers in vulnerable sectors have all the information and support they need so that they are prepared for the change. Our aim is for all transitions to go smoothly and of course that requires as much preparation as possible.

Although we recommend that customers add the migration subject to their agenda, (giving adequate time to make changes and get used to new equipment is a sensible route to take) however, we do not want customers to panic and rush into something that they’re not ready for. There is time to gather information and make informed decisions.

Ofcom, the UK’s Communications Regulator, has information on their website that you may find useful, we would particularly point you to the statement entitled The Future of Fixed Telephone Services https://www.ofcom.org.uk/__data/assets/pdf_file/0032/137966/future-fixed-telephone-services.pdf

“Conversation is at the heart of our business”

Contact us:

1 Beaufort House, Beaufort Court, Medway City Estate, Rochester, Kent ME2 4FB

  0800 652 2233


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